Selected intern’s day-to-day responsibilities include:
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Conducting client feedback and satisfaction surveys through calls, emails, and forms.
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Executing referral and reward programs while tracking participation and conversions.
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Creating client success stories, testimonials, and case briefs for marketing use.
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Preparing monthly NPS (Net Promoter Score) and referral performance reports.
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Collaborating with marketing and CRM teams to build client retention and loyalty workflows.
Skills Required
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Excellent communication and relationship management skills
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Understanding of client servicing and retention strategies
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Experience or interest in CRM tools and automation workflows
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Content writing or storytelling ability for testimonials (preferred)
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Analytical and reporting skills using Excel or Google Sheets
Who Can Apply
Only those candidates can apply who:
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Are available for a part-time or full-time (hybrid) internship.
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Can start the internship immediately.
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Are available for a duration of 3–6 months.
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Have relevant interests or skills in customer success, marketing, or CRM management.
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Are empathetic, data-driven, and eager to learn customer retention and advocacy systems.
Perks
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Stipend and incentives for top performers
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Certificate of Completion
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Letter of Recommendation for high-performing interns
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The monthly stipend will be discussed based on performance after the interview; some internships may be unpaid depending on role and contribution level