Customer Experience Lab (www.cexlab.com)
We are Singapore & Hyderabad based company in CX Consulting. CX = Digital + Call Center + Big Data & Analytics. On-Call center we are partner with Genesys (And practice Engage, Connect & Cloud) – One of the few partners with competency on all the platforms. We were awarded – The most innovative partner for South Asia and the most disruptive partner for APAC last year. We have 50% deployments in South East Asia and 50% in India and are looking to augment our team.
Also, the role is of a CX Tech Consultant – Implement the solution for the customer. We have a detailed training program that should take a month for you to get ready for work. Hyderabad is the main development center and is home to a 70 member team.
The team at Hyderabad works on broad aspects –
a) Services on Genesys Platform {Genesys is the leading platform for enterprise CX, and we help customize it for customer needs. We also, develop & publish Apps on their Marketplace}
While the past decade – the advent of mobile technologies, Internet and computing power have led to a dynamic shift in the way business is done. Giving birth to digital businesses that are more agile, greater in reach, and ever available. The disruption that we saw in the names of Ecommerce, food tech, travel tech, health tech has changed the business landscape and is only bound to disrupt more.
